Coronavirus Adaptations
with Lillyroo's

We are planning and hoping to open on Friday 3rd July 2020, following Government's Phase 3 of easing lock-down restrictions.

We know how much you are all looking forward to getting out glamping and we want to welcome you back, so we have made some changes to minimise the risk to our guests and our team.

  • We have introduced the Corona virus booking guarantee.
  • We have reduced the number of tents to allow each tent to have their own shower and toilet facility for the duration of your stay.
  • Contactless/Card payments only.
  • 10 metre distance between each glamping tent.
  • We can offer food from our kitchen if pre-ordered.
  • The outdoor seating area has been arranged to allow for social distancing and drinks will be table or delivery service as the indoor bar and barn area will be closed off for guests use.
  • We have a list of local food delivery/takeaway options.
  • Request to keep 2m social distance when walking around the site at all times.
  • Additional hand sanitisers located around the site.
  • Additional deep cleaning of all facilities and on a more frequent basis including anti- bacterial fogging between each booking.
  • 24 hours between bookings, as scientific evidence suggests the virus does not remain on surfaces after 24 hours

*Unfortunately we will not be offering any group bookings this year however will consider 'support bubble' groups - please call to discuss

Corona virus Booking Guarantee

  • A low deposit of just £25 (per tent per night) to secure your booking.
  • Balance not due until 10 days before your holiday, in case of late changes to Corona virus guidance (to be paid online or over the phone).
  • Complete flexibility to move bookings for up to 18 months in the event of Corona virus restrictions.
  • Due to low deposit, late balance payment and flexibility of booking, no refunds are offered.

*The corona virus adaptations and booking guarantee form part of our T&Cs during this time and we reserve the right to update them in accordance with government guidelines

*If you are concerned about how these adaptations will affect your booking please contact us on lillyrooskent@hotmail.com

Corona virus Information

We like many others are finding our feet in this current situation; however, we have been and will continue to be proactive.

Our guest’s safety and wellbeing together with that of our staff are vitally important to us. We have signed up for the VisitEngland “We’re Good To Go” industry standard. Acquiring this standard means that our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing. You can therefore be confident that we have everything in place to make sure our business is Covid secure.

Please read the following information before your arrival and get in touch if you have any questions or concerns. We have been working extremely hard behind the scenes to follow government guidelines and adding new showers and toilets! We all have a responsibility to work together to enjoy our new normal.

If you feel there is anything, we can do to make your experience with us better please let us know and we will consider it.

General Information
  • Please DO NOT TRAVEL if any of your party are unwell or you have been instructed to self-isolate. Our Coronavirus booking guarantee allows you to make amendments. If anyone in your party feels unwell with COVID-19 symptoms during your visit YOU MUST LET US KNOW IMMEDIATELY on 07957 990591. Please do not delay and prepare to travel home if it is safe to do so.
  • Check in will now be predominantly contactless, please try to ensure your outstanding balance is paid 10 days prior to arrival - bank details will be supplied upon request. We will direct you to your allocated glamping tent or BYO grass pitch, but contact will be limited. Please send only one person to report to us if needed.
  • Everyone who comes to Lillyroo’s will be asked to complete the test and trace data capture forms. Your details will be kept for 21 days after your booking. If you are contacted by the Government Test and Trace programme, PLEASE LET US KNOW IMMEDIATELY and prepare to travel home.
  • Children are always to be supervised around the site so that they do not, inadvertently, break the social distance rule.
  • Please show consideration for our staff, other guests, and our local community. We would urge everyone to respect social distance and hygiene protocols in all contacts both inside and outside of Lillyroos Glamping and Camping site.
  • Please remember that social distancing still applies. Please do not gather in groups outside of your household/support bubble.
  • Visitors are not allowed onto the glamping and camping field. You can however invite them to the bar area whilst adhering to social distancing rules. The accommodation is to be used by your booked party only. Anyone who has not booked to stay will be invited to leave the field.
  • Wash your hands frequently, especially before visiting communal areas, and make use of the hand washing and hand sanitation facilities provided.
  • All bookings will now need to be pre-booked.
  • Deep cleaning of all area is in place with extra measures for cleaning high contact touch points. This includes Covid-19 fogging.

Bathrooms – Glamping Bell Tents
  • This season we will initially be operating with an allocated shower and toilet per bell tent. Each will be used only by those in your booking. We ask that you wipe down touch points after use.
  • Bathrooms will be cleaned according to government guidelines prior to your arrival and after your departure.
  • Additional cleaning materials will be made available for your use during your stay but please do not take these away with you. You are welcome to bring any extras.
  • We will not be entering your bathroom during your stay unless we need too, and this will be with prior notice.
  • PLEASE do not put any wipes, paper towels or anything aside from toilet paper down the toilet! The septic system is a sensitive soul and will block otherwise. Charges will apply for misuse.
  • There are 2 separate toilets near the communal areas and in the glamping field. Please check if someone is using them before you enter to maintain social distancing.

Bathrooms – camping pitches
  • For July, each BYO grass pitch will be required to be self-sufficient or use the unallocated toilets in the glamping field.
  • Toilets will be cleaned according to government guidelines; we ask that you wipe down touch points.
  • Additional cleaning materials will be made available for your use during your stay but please do not take these away with you. You are welcome to bring any extras.
  • There are NO ONSITE SHOWERS currently available for BYO guests. If our glamping tents are not fully occupied, we may be able to offer you one, however this is not a guarantee.
  • Lillyroo’s Bar
  • The bar will be table service only for now with menus available at each table and on display around the bar/barn area.
  • Our table numbers have been reduced to allow additional space and each table will seat a maximum of 6 people.
  • Entry to the bar itself is currently not available but our seating has been designed to allow for cover to help with our English Summer weather.
  • Opening hours will be 12am to 11pm for our camping guests and 12am to 8pm for everyone else.

Lillyroo’s Kitchen
  • We will be running a reduced menu initially and request all food order to be pre-ordered.
  • Breakfast will be available Monday to Sunday 8am to 11am and will need to be pre-ordered by 6pm the previous night
  • Hot food will be available Friday-Saturday 1pm to 7pm